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October 2010 Blog Posts (25)

Caregiver's Resource Helpline: When you don't have time to search online!

Today, one (1) out of four (4) adults are coping with responsibilities of caring for an aging parent, disabled spouse or elderly loved one. Unprepared, their biggest challenge is finding local resources, support and services. Caregivers need solutions to meet immediate concerns or crisis involving their family member.

Even if one had the time to go online to search for local resources, you’ll experience…


Added by John L. Webb Jr. on October 30, 2010 at 10:00am — No Comments

Meet the REI of Hospitals

A colleague and I were doing focus groups in New England last week and conducting brand association exercises with female healthcare consumers. We asked the participants to compare various hospital brands to well known retail stores. This is a classic brand association exercise. So, for example, does a given… Continue

Added by Dan Dunlop on October 29, 2010 at 4:30am — 2 Comments

A Sampling of National Ads for Hospitals

Over the course of my travels, I tend to clip hospital print ads as I discover them. This time, my source was the October 2010 issue of US Airways magazine. I thought I'd share with you the ads I found. What I found interesting about this collection of ads is just how dramatically they vary in quality. (Please know that these are scans so the image quality is not comparable to the original.)…


Added by Dan Dunlop on October 28, 2010 at 4:00am — No Comments

Service Industry Advertising Awards Early Entry Deadline: October 29

The deadline for entering the 8th Annual Service Industry Advertising Awards (SIAA) is rapidly approaching. I like entering healthcare clients in this awards competition because it has specific categories for advertising promoting hospitals, health systems and physicians. And each entry is only $30 if you enter… Continue

Added by Dan Dunlop on October 27, 2010 at 3:30am — No Comments

Call for Speakers - Healthcare Marketing Strategies Summit

The call for speakers for the Healthcare Marketing Strategies Summit (formerly the National Forum on Customer Based Marketing Strategies) has been extended to this Wednesday, October 27. If you're interested, I encourage you to visit their website and submit your proposal:…


Added by Dan Dunlop on October 26, 2010 at 3:00am — No Comments

NESHCo's Virtual Healthcare Marketing Conference - This Week

Sign Up Today for NESHCo's Fall 2010 Virtual Conference

It All Leads Back to Measurement:
Measuring and Marketing Your Work

Sponsored by

Measurement. It's the bane of any good marketer's existence. Everything we do comes back to measuring its success. Some of the intangibles are so difficult to measure that we've put together…

Added by Dan Dunlop on October 25, 2010 at 4:30am — No Comments

A round-up of this week's healthcare stories

Hi healthcare marketers!…


Added by Kira Sparks on October 22, 2010 at 6:18pm — No Comments

My Video Interview at SHSMD: Hive Marketing & Social Media

On the afternoon of the last day at this year's SHSMD Conference, my friend Craig Gagnon of the Gagnon Partnership interviewed me about social media and Hive Marketing. This was essentially the topic of my presentation at the conference. Craig attended my presentation and was gracious enough to ask me to participate in a video interview for his Upstream blog (… Continue

Added by Dan Dunlop on October 22, 2010 at 4:00am — No Comments

GE Healthcare's "What the Health?" Videos

"Funny videos. Serious answers." That's how GE Healthcare sets up its series of three videos that "take a humorous look at the cost, quality and access challenges hospitals face every day." GE brought in the Second City Comedy troupe to serve as talent in the spots.

I appreciate what GE tried to do with these spots, but I'm not sure they accomplished their objective. They make GE's clients - the hospital administration and service line leadership - look like morons. Yes, the spots… Continue

Added by Dan Dunlop on October 21, 2010 at 4:30am — No Comments An Unhealthy Alliance? was launched in early October and has been deemed an “interactive social Q & A.” Sharecare was developed as a "platform to provide consumers with what they want to know on health and wellness subject." The website includes content contributed by “expert” organizations such as The American… Continue

Added by Dan Dunlop on October 20, 2010 at 4:00am — No Comments

The Engaged Patient

Jane Sarasohn-Kahn recently authored an interesting post on her Health Populi blog about the emergence of the engaged patient. I encourage you to check out Jane’s post at For those of you not familiar with Jane, she is a health economist and management consultant that serves clients "at the intersection of health and technology." In her post, she tells the story of several… Continue

Added by Dan Dunlop on October 19, 2010 at 4:00am — No Comments

AHRQ Patient Involvement TV Campaign

My amazing wife recently called my attention to a TV campaign by the Agency for Healthcare Research and Quality (AHRQ). I'm not sure if the campaign is new, but this is the first time it has gotten my attention. The spots are interesting and the message is right on. They aren't the best executed spots I've ever seen, but I applaud them for the effort. They are trying to encourage patients to ask questions when they are with their physician.

The AHRQ says that its objective for these… Continue

Added by Dan Dunlop on October 18, 2010 at 4:30am — No Comments

Lee Aase Presents at VSHMPR: Social Media in Healthcare

Terrific presentation this morning by Lee Aase of the Mayo Clinic today at the Virginia Society for Healthcare Marketing and Public Relations (VSHMPR) Conference.

"This openness and level of communication is not going to change."
Lee's message: If the values of your organization are not aligned with this, then your values need to change. This is the new reality!

If you'd like to view Lee's presentation, he posted it to SlideShare at… Continue

Added by Dan Dunlop on October 15, 2010 at 11:00am — No Comments

Live From The VSHMPR Fall Conference Today

If technology doesn't fail me I'll be blogging and tweeting live from Richmond, Virginia where I'll be attending the Fall Conference of the Virginia Society for Healthcare Marketing and Public Relations. This is a great group of healthcare marketers. I've been attending their conferences for a few years now and my firm sponsored their Spring conference this year.…


Added by Dan Dunlop on October 15, 2010 at 4:00am — No Comments

Physicians Adopt Smartphone Technology But Face a Mobile Disconnect

I vaguely remember the days when the only way to check my email was to log on to my computer. It seems to be a distant memory. With the invention and adoption of smartphone technology, more and more Americans (including me) are connected to the Internet all the time, with their laptops nowhere in sight. Physicians are also embracing smart phone technology, however two-thirds of doctors using the phones can’t connect them to a practice or hospital EMR. According to a study released by the PwC… Continue

Added by Dan Dunlop on October 14, 2010 at 4:30am — No Comments

Waiting for Wings - A Powerful Voice for Breast Cancer Awareness

Tonight I had one of the more moving experiences that I've been through in some time. I attended Lexington Medical Center's annual Women's Night Out fundraiser for the hospital's cancer care fund. It is also a celebration of breast cancer survivors (many were among the 500 attendees) and their families. Heidi Marble, a breast cancer survivor and author was the featured… Continue

Added by Dan Dunlop on October 13, 2010 at 4:00am — No Comments

Interesting Article: How to Brand a Disease and Sell a Cure

There was a really interesting opinion piece on yesterday by Dr. Carl Elliott, Special to CNN. The piece was titled "How to brand a disease - and sell a cure." Dr. Carl Elliott (M.D. and Ph.D.) is the author of "White Coat,… Continue

Added by Dan Dunlop on October 12, 2010 at 11:13am — No Comments

Coming up: A #hcmktg chat on CRM

CPM Marketing Group is lucky enough to be guest hosting the #hcmktg chat on Friday, October 15 at noon, driving conversation on how healthcare marketers…


Added by Kira Sparks on October 11, 2010 at 5:05pm — No Comments

Video Post: Clips From My Presentation in Charleston

I recently presented at the 13th Annual Health Alumni & Leadership Conference in Charleston, South Carolina. They asked me to give an introduction to social media in healthcare and then to serve on a social media panel. Below are a couple of video clips from my presentation. Enjoy! And by the way, if you've… Continue

Added by Dan Dunlop on October 11, 2010 at 2:00pm — No Comments

Cooper University Hospital Uses Numbers To Tell Its Story

Earlier this year my firm was retained by Cooper University Health System, an academic medical center located in the highly competitive Philadelphia/South Jersey market. Cooper is the leading provider of comprehensive health services, medical education and clinical research in Southern New Jersey and… Continue

Added by Dan Dunlop on October 8, 2010 at 4:30am — No Comments

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